Refund policy
Refund & Return Policy
Last updated: October 1, 2026
At Intro2millz Apparel, every item is printed on demand through our production partner, Printify. Because each order is made specifically for you, we are unable to accept returns or exchanges for buyer's remorse or sizing errors. Please review our size guides carefully before placing your order.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrectly printed, contact us within 30 days of delivery at intro2millzllc@gmail.com with your order number and clear photos of the issue. We will arrange a free replacement or a full refund — no return shipment required.
Order Cancellations
Orders enter Printify's production queue quickly. If you need to cancel, contact us immediately at intro2millzllc@gmail.com. We will do our best to cancel before production begins, but we cannot guarantee cancellation once the order has been submitted to our print partner.
Refund Process
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since your refund was approved, please contact us at intro2millzllc@gmail.com.
Non-Returnable Items
Because all products are made to order, we cannot accept returns for:
- Incorrect size or color selected by the customer
- Change of mind
- Sale items or gift cards
European Union — 14-Day Right of Withdrawal
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt for any reason, provided the item is unworn, unused, with tags, and in its original packaging. Contact us at intro2millzllc@gmail.com to initiate the process.
Contact Us
Intro2millz Apparel
6901A N 9th Avenue #1378
Pensacola, FL 32504
Email: intro2millzllc@gmail.com
Phone: (850) 291-4663